Accessing Billing Settings

Take control of your StreamPrime subscription through our comprehensive billing center. Monitor your subscription status, manage payments, and track your billing history.

Finding Billing Options

  1. Log into your StreamPrime account
  2. Access your Account Dashboard
  3. Click on "Billing & Subscription"
  4. View your current plan and payment history

Available Billing Actions

  • View your current subscription status and plan details
  • Monitor renewal dates and payment schedules
  • Review recent payment history and transaction statuses
  • Manage active device logins and sessions
  • Access subscription sharing features (Premium plans only)

Managing Payment Methods

Available Payment Methods

  • IntaSend (Africa):
    • Cards (Visa, Mastercard, American Express)
    • Mobile Money (M-Pesa, MTN, Airtel, Orange)
    • Bank Transfers & Deposits
  • Korapay (West Africa):
    • Cards (Verve, Visa, Mastercard)
    • Mobile Wallets (OPay, PalmPay)
    • Bank Transfers & USSD
  • Stripe (Europe & North America):
    • All major credit/debit cards
    • Digital Wallets (Apple Pay, Google Pay, PayPal)
    • Local bank methods (SEPA, ACH, iDEAL)

Payment Security & Processing

  • PCI DSS Level 1 compliant systems
  • 3D Secure authentication where applicable
  • End-to-end payment encryption
  • Real-time fraud detection
  • Secure payment processing partners

Important: All transactions are processed through our trusted regional payment partners, ensuring secure and compliant payment handling. Processing times vary by payment method: instant for cards, 1-5 minutes for mobile money, and 1-3 business days for bank transfers.

Billing History & Payments

Payment History Information

  • View your complete payment timeline
  • See payment dates and amounts
  • Check payment status: Completed, Pending, or Failed
  • Monitor subscription renewal dates

Payment Status Types

  • Completed: Successfully processed payment
  • Pending: Payment awaiting confirmation
  • Failed: Payment unsuccessful
  • Cancelled: Transaction terminated

Subscription Management

Current Plan Information

  • View your active plan name and features
  • See subscription status (Active/Cancelled)
  • Check device login limits
  • Monitor renewal dates

Subscription Actions

  • Change subscription plans
  • Cancel active subscriptions
  • Apply coupon codes
  • View price and interval details

Cancellation Policy

Important Cancellation Information

  • Immediate loss of access to premium content upon cancellation
  • No refunds for unused subscription time
  • Cancellation action cannot be undone
  • Option to subscribe again at any time

How to Cancel

  1. Go to Billing & Subscription
  2. Click "Cancel subscription"
  3. Review cancellation terms
  4. Confirm cancellation

Device Management

Active Logins

  • View all devices currently logged in
  • See device type and platform information
  • Monitor last activity timestamps
  • Track IP addresses of active sessions

Session Controls

  • Identify current device
  • Log out individual devices
  • Remove unauthorized access
  • Track suspicious activity

Security Tip: Regularly review your active logins and immediately log out any unfamiliar devices. Change your password if you notice any suspicious activity.

Need Help?

Support Options:

  • Live Chat Support: Available 24/7 through both the website and Android app
  • Technical Support: corp-app@streamprime.co.uk

Last Updated: September 2025

Billing features and options may vary based on your region and subscription plan.

Back to Account & Billing