Subscription Cancellation
Understanding how to cancel your StreamPrime subscription and our no-refund policy:
How to Cancel
- Log into your StreamPrime account
- Go to "Subscription & Billing" under Account Settings
- Click "Cancel subscription"
- Read the important cancellation notice
- Click "I Understand - Cancel My Subscription"
- Confirm your decision
Important: When you cancel your subscription, you will lose access to premium content immediately. No refunds will be provided for unused subscription time.
Cancellation Effects
- Immediate loss of access to premium content
- No refund for unused subscription time
- Your account data and watch history remain saved
- Can reactivate at any time with a new subscription
No-Refund Policy
StreamPrime operates on a strict no-refund policy:
- No refunds for cancelled subscriptions
- No refunds for partial or unused subscription periods
- No refunds for any subscription payments
- No refunds even if you did not use the service
Note: Once a payment is processed, it is final and non-refundable. Please consider this before making any subscription payments.
Subscription Reactivation
If you wish to reactivate after cancellation:
- Log into your account
- Go to "Subscription & Billing"
- Select your desired plan
- Complete payment to restore access
Your new subscription will start immediately upon reactivation with a new billing cycle.
Need Help?
For assistance with refunds or cancellation-related questions:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk
Last Updated: September 2025
Refund and cancellation policies may vary by region and subscription type. Please contact support for specific details about your account.