About the Family Plan
The StreamPrime Family Plan offers premium entertainment sharing for families, universities, and students. Watch movies, shows, live TV, and sports on up to 5 devices with high-quality streaming options.
Plan Options & Pricing
- Family Monthly: $50/month - Access all features with monthly flexibility
- Family Annual: $500/year - Save significantly with a yearly commitment
Premium Features
- Stream on up to 5 devices simultaneously
- Both 1080p and 4K streaming quality options
- Access to complete movie and TV show library
- Live TV and sports streaming included
- Free radio service access
- Content request privileges
- Account sharing capabilities
Note: For optimal streaming quality, maintain internet speeds of 5Mbps+ for HD and 15Mbps+ for 4K content.
Setting Up Your Family Plan
Subscription Process
- Sign in to your StreamPrime account
- Go to Subscription Settings
- Choose Family Monthly ($50) or Family Annual ($500)
- Select your preferred payment method
- Complete the subscription process
Device Management
To manage your 5-device limit effectively:
- Track connected devices in Account Settings
- Remove unused or old device connections
- Monitor active streaming sessions
- Set up unique profiles for each user
Streaming Quality Options
Available quality settings:
- Auto: Adapts to your connection speed
- Standard: 720p - Good for mobile data
- High: 1080p - Great for most devices
- Ultra: 4K - Best quality for supported content
Family Plan Guidelines
- Maximum 5 simultaneous streams allowed
- All quality options available on all devices
- Content requests processed within 24-48 hours
- Account sharing must follow terms of service
- Primary account holder manages subscriptions and payments
Troubleshooting Common Issues
- Streaming Problems: Check your internet connection and speed
- Device Limits: Review and remove inactive devices
- Quality Issues: Verify bandwidth meets requirements
- Access Concerns: Ensure subscription is active and current
Need Help?
Support Options:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk