Data Collection & Usage
StreamPrime is committed to protecting your personal data. Here's what you need to know about how we collect and use your information:
Types of Data We Collect
- Account Information:
- Basic profile details
- Contact information
- Authentication credentials
- Viewing Data:
- Watch History
- Content preferences
- Streaming patterns
- Technical Data:
- Device information
- IP addresses
- Connection details
Data Security Measures
How We Protect Your Data
- Encryption:
- End-to-end data encryption
- Secure data transmission
- Protected storage systems
- Access Controls:
- Strict authentication requirements
- Role-based access control
- Regular security audits
Note: We never store complete payment information. All payment processing is handled by secure, certified payment providers.
Your Data Rights
GDPR Compliance
Under data protection laws, you have several rights regarding your personal data:
- Right to Access:
- Request copies of your data
- View collected information
- Understand data usage
- Right to Rectification:
- Update incorrect information
- Complete incomplete data
- Maintain data accuracy
- Right to Erasure:
- Request data deletion
- Remove account information
- Clear viewing history
Data Retention & Deletion
How Long We Keep Your Data
- Active Accounts:
- Account data maintained while active
- Regular data review and cleanup
- Optional history deletion
- Inactive Accounts:
- Data retained for 12 months
- Automatic anonymization
- Complete deletion available
Note: Some data may be retained longer for legal compliance, fraud prevention, or service improvement purposes.
International Data Transfers
Global Data Protection
- Data Storage:
- EU data center locations
- Regional data processing
- Compliant transfer mechanisms
- Transfer Safeguards:
- Standard contractual clauses
- Privacy Shield compliance
- Regular compliance audits
Need Help?
For questions about data protection or to exercise your data rights:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk
- Review our detailed Privacy Policy and Cookie Policy for more information
Last Updated: September 13, 2025
Our data protection practices are regularly reviewed and updated to ensure compliance with global privacy regulations and best practices.