Multi-Device Streaming Guide

Supported Devices

StreamPrime works on a wide range of devices:

Smart TVs

• Samsung Smart TV (2018 and newer)
• LG WebOS TV (3.0 and above)
• Android TV (Version 8.0+)
• Apple TV (4th gen and newer)

Mobile Devices

• Android phones and tablets - Android 8.0+

Computers & Laptops

• Chrome (latest 3 versions)
• Firefox (latest 3 versions)
• Safari (latest 2 versions)
• Edge (Chromium-based)

Simultaneous Streaming

Streaming Limits by Plan

• Day Pass: 1 device streaming at a time, no device switching within 24 hours
• Week Pass: 1 device with ability to switch every 6 hours
• Month Pass: 1 device with ability to switch every 4 hours
• Annual Pass: 2 devices simultaneously with unlimited switching
• Family Month: 5 devices simultaneously with parental controls
• Family Annual: 5 devices with advanced profile management
• Student Plan: 1 device with dormitory network optimization
• Enterprise Monthly: 100 devices with admin dashboard
• Enterprise Annual: 100 devices with usage analytics

Device Management

Managing Connected Devices

1. Access Device Management from the account dropdown menu
2. Click "Active Devices" to see current streaming sessions
3. Use "Device History" to track past connections
4. Click the "X" icon to instantly disconnect any device
5. Enable "Remember This Device" for trusted devices
6. Set up family profiles (Family/Enterprise plans only)

Device Authentication

• First-time device login requires email verification code
• Trusted devices maintain authentication for 60 days
• Device limit varies by plan: 3 for basic plans, 7 for Family plans, 150 for Enterprise
• Automatic device removal after 90 days of inactivity
• IP-based location tracking for security

Cross-Device Features

StreamPrime Sync Technology

Our advanced sync features include:

• Real-time progress sync with 10-second precision
• Cloud-based watchlist with unlimited items
• 30-day viewing history with detailed analytics
• Cross-platform subtitle and audio preferences
• Your personalized recommendations are automatically synced across all your devices, so you can pick up where you left off and always get suggestions tailored to your viewing habits.

Smart Quality Management

Device-optimized streaming settings:

• Mobile: Adaptive bitrate (0.5-3 Mbps), data usage monitor, offline mode
• TV: Auto-quality (up to 4K), frame rate matching, HDR support
• Desktop: Manual quality selection, hardware acceleration, multi-monitor support
• Custom profiles for different networks (Home/Work/Mobile)

Optimization Features

Mobile App Features

• Background download manager with auto-pause
• Smart quality switching based on network type
• Mobile data usage tracker with alerts
• Battery-optimized playback modes
• Offline viewing up to 30 days

Smart TV Integration

• Native HDMI-CEC control support
• Auto-refresh rate switching (24/30/60fps)
• Built-in network diagnostics
• Automatic app updates during idle time
• Quick resume from standby

Browser Optimization

• WebAssembly-based video decoder
• Automatic CDN selection
• IndexedDB cache management
• Background tab throttling
• Memory usage optimization

Advanced Troubleshooting

Automatic Issue Detection

• Connection Monitoring:
  • Real-time bandwidth measurement
  • Automatic quality adjustment
  • Network congestion alerts
  • CDN performance tracking
• Device Health:
  • Storage space monitoring
  • Codec compatibility check
  • Auto-repair of corrupted data
  • Performance diagnostics

Enhanced Security

• Biometric authentication support on compatible devices
• Real-time suspicious activity detection
• Automated IP-based location verification
• End-to-end encrypted viewing history
• Regular security audits and updates
• GDPR-compliant data handling
• Optional PIN protection for profiles

Need Help?

Support Options:

• Live Chat Support: Available 24/7 through both the website and Android app
• Technical Support: corp-app@streamprime.co.uk