Minimum Network Requirements
Internet Speed Requirements
- SD Quality (480p):
- Minimum: 3 Mbps
- Recommended: 5 Mbps
- HD Quality (720p):
- Minimum: 5 Mbps
- Recommended: 7.5 Mbps
- Full HD (1080p):
- Minimum: 10 Mbps
- Recommended: 15 Mbps
- 4K Ultra HD:
- Minimum: 25 Mbps
- Recommended: 35 Mbps
Note: These requirements are per stream. For multiple simultaneous streams, multiply accordingly.
Network Configuration
Router Setup
- Wi-Fi Standards:
- Minimum: 802.11n (Wi-Fi 4)
- Recommended: 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6)
- Frequency Bands:
- 2.4 GHz: Good for longer range
- 5 GHz: Recommended for HD/4K streaming
- Security:
- WPA3 (preferred)
- WPA2 (minimum)
Network Settings
- QoS (Quality of Service):
- Enable QoS in router settings
- Prioritize streaming traffic
- Set bandwidth allocation
- DNS Settings:
- Use ISP DNS or reliable alternatives
- Configure DNS manually if needed
Connection Types
Wired Connection (Ethernet)
- Advantages:
- Most stable connection
- Lowest latency
- Best for 4K streaming
- Requirements:
- Cat5e cable minimum
- Cat6 recommended for 4K
- Direct router connection
Wireless Connection (Wi-Fi)
- Optimal Setup:
- Clear line of sight to router
- Minimize interference
- Use 5GHz band when possible
- Distance Guidelines:
- 2.4 GHz: Up to 150 feet
- 5 GHz: Up to 50 feet
Network Optimization
Performance Tips
- Position router centrally
- Avoid interference sources
- Update router firmware
- Use mesh network for large spaces
- Monitor network usage
Bandwidth Management
- Limit background applications
- Schedule downloads during off-hours
- Monitor connected devices
- Use bandwidth monitoring tools
Troubleshooting Network Issues
Common Problems
- Slow Speeds:
- Run speed tests
- Check for network congestion
- Contact ISP if persistent
- Connection Drops:
- Check signal strength
- Verify router settings
- Consider range extenders
Testing Your Network
- Speed Test:
- Use speedtest.net
- Test at different times
- Compare with requirements
- Latency Check:
- Use ping tests
- Monitor response times
- Signal Strength:
- Use Wi-Fi analyzer apps
- Check signal coverage
Note: For specific streaming issues, please refer to our Streaming Troubleshooting Guide.
Need Help?
Support Options:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk
Last Updated: September 2025
Network requirements may vary based on content type, region, and device capabilities. The recommendations provided are general guidelines.