Video Quality Options
StreamPrime offers multiple video quality options to suit your internet connection and device capabilities:
Available Quality Settings
- Auto (Recommended): Automatically adjusts quality based on your internet speed and device capabilities
- 4K Ultra HD (2160p): Available on selected premium content for supported devices
- Full HD (1080p): High-quality streaming for most content
- HD (720p): Balanced quality for slower connections
- SD (480p): Data-saving option for mobile viewing
Note: 4K streaming requires a premium subscription and a compatible 4K display device.
Bandwidth Requirements
Recommended internet speeds for different quality settings:
- 4K Ultra HD: 25+ Mbps
- Full HD: 10+ Mbps
- HD: 5+ Mbps
- SD: 3+ Mbps
Player Controls & Features
Video Player Options
StreamPrime uses two premium video players based on your device and preferences:
Plyr.io Player (Default)
- Smooth, modern interface
- Keyboard shortcuts for easy control
- Picture-in-Picture support
- Custom playback speeds (0.5x to 2x)
VideoJS Player (Alternative)
- Legacy device support
- Enhanced compatibility mode
- Reduced resource usage
- Basic playback controls
Playback Controls
Available controls and keyboard shortcuts:
- Space/K: Play/Pause
- M: Mute/Unmute
- F: Toggle Fullscreen
- Left/Right Arrows: Seek 10 seconds
- Up/Down Arrows: Volume Control
Smart Quality Adaptation
Our adaptive streaming technology automatically:
- Monitors your connection speed in real-time
- Adjusts video quality to prevent buffering
- Maintains smooth playback during network fluctuations
- Prioritizes uninterrupted viewing experience
Audio Settings
Audio options available on supported content:
- Standard Stereo: Default audio output
- 5.1 Surround: Available on select premium content
- Multiple Language Tracks: When available for the content
- Audio Description: Available for selected content
Optimizing Your Experience
Tips for the best streaming experience:
- Use a wired internet connection when possible
- Close other bandwidth-heavy applications
- Clear browser cache regularly
- Use supported browsers (Chrome, Firefox, Safari, Edge)
- Enable hardware acceleration in your browser
Note: Quality settings are saved per device and will be remembered for future viewing sessions.
Troubleshooting
If you experience playback issues:
- Check your internet connection speed
- Lower the video quality temporarily
- Clear your browser cache
- Try switching video players
- Contact support if issues persist
Need Help?
Support Options:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk
Last Updated: September 2025
Features and settings may vary by device and region. Please check your specific device compatibility.