Common Issues & Solutions

Cannot Log In

If you're having trouble logging in:

1. Double-check your email address and password
2. Use the "Forgot Password" link on the login page to reset your password
3. Ensure you're using the correct email address associated with your StreamPrime account
4. Clear your browser's cache and cookies

If you continue to experience issues, contact support with your account email address.

Subscription Problems

Common subscription-related issues:

• Payment Declined: Verify your payment method details and ensure sufficient funds
• Subscription Not Active: Check your subscription status in account settings
• Unable to Update Payment: Try a different payment method or contact your bank

Buffering Issues

If your content keeps buffering:

1. Close other browser tabs and applications
2. Try a different web browser
3. Clear your browser cache
4. Disable VPN or proxy services
5. Connect to a different network if possible

Audio Problems

If you're experiencing audio issues:

• Check system volume and speaker settings
• Ensure the correct audio output device is selected
• Try using headphones to isolate the issue
• Refresh the page or restart your browser

Supported Browsers

StreamPrime works best with:

• Google Chrome (Recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari

Always use the latest version of your browser for optimal performance.

Mobile Device Issues

For the best mobile experience:

• Use the latest version of your mobile browser
• Enable JavaScript and cookies
• Clear browser cache and data
• Ensure stable internet connection