Live Chat Support
Our live chat support is available 24/7 to help you with any questions or issues:
Website Live Chat
- Available through our website to only logged-in users
- Click the chat icon in the bottom right corner of any page
- Instant response from our support team
- Support available in multiple languages
Android App Live Chat
- Access live chat directly within the Android app
- Open the Profile page and tap on Live Chat
- 24/7 availability for immediate assistance
- Chat history is saved for future reference
For payment-related inquiries, you must be logged in to access live chat support.
Email Support
For technical issues or detailed inquiries, you can reach our support team via email:
- Technical Support: corp-app@streamprime.co.uk
- Response time: Usually within 24 hours
- Include your account email for faster assistance
- Screenshots or error messages help us resolve issues quickly
Contact Form
Our contact form is best for:
- General inquiries about our service
- Account and billing questions
- Content requests and feedback
- Business and partnership proposals
To use the contact form:
- Visit our website
- Scroll to the footer
- Click on "Contact Us"
- Fill out the required information
- Submit your message
Common Support Topics
Technical Issues
- Streaming problems
- App installation help
- Device compatibility
- Smart TV interface issues
Account & Billing
- Payment processing
- Subscription management
- Account access issues
- Regional availability
Need Help?
Support Options:
- Live Chat Support: Available 24/7 through both the website and Android app
- Technical Support: corp-app@streamprime.co.uk
Last Updated: September 2025
Support hours and response times may vary during holidays or peak periods.