System Requirements

Desktop & Laptop Requirements

Operating System

• Windows:
  • Windows 10 (64-bit)
  • Windows 11 (64-bit)
• macOS:
  • macOS 10.15 (Catalina) or newer

Hardware Requirements

• Processor:
  • Intel Core i3/AMD Ryzen 3 or better
  • Apple M1 or newer for Mac
• Memory (RAM):
  • Minimum: 4GB RAM
  • Recommended: 8GB RAM
• Graphics:
  • DirectX 11 compatible GPU for Windows
  • Metal-compatible GPU for macOS
• Display:
  • Minimum: 1280 x 720 resolution
  • Recommended: 1920 x 1080 or higher

Web Browser Requirements

• Google Chrome: Latest 3 versions
• Mozilla Firefox: Latest 3 versions
• Microsoft Edge: Latest version (Chromium-based)
• Safari: Version 14 or newer
• Opera: Latest version

Smart TV Requirements

• Samsung Smart TV:
  • 2018 or newer models
  • Tizen OS 4.0 or higher
• LG Smart TV:
  • webOS 3.0 or higher
• Sony BRAVIA:
  • 2018 or newer models
  • Android TV OS
• Display Requirements:
  • HDMI 2.0 for 4K HDR content
  • HDCP 2.2 compliance

Mobile Device Requirements

Android Devices

• Operating System:
  • Android 8.0 or higher
• RAM:
  • Minimum: 2GB RAM
  • Recommended: 3GB RAM or more
• Storage:
  • 50MB free space for app installation

iOS Devices (Web Browser)

• iOS 14.0 or later
• Safari browser (latest version)

Network Requirements

Internet Speed

• Standard Definition (480p):
  • Minimum: 3 Mbps
  • Recommended: 5 Mbps
• High Definition (720p):
  • Minimum: 5 Mbps
  • Recommended: 7.5 Mbps
• Full HD (1080p):
  • Minimum: 10 Mbps
  • Recommended: 15 Mbps
• 4K Ultra HD:
  • Minimum: 25 Mbps
  • Recommended: 35 Mbps

Network Configuration

• Wi-Fi:
  • Minimum: 802.11n (Wi-Fi 4)
  • Recommended: 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6)
• Security:
  • WPA2 or WPA3 encryption

Need Help?

Support Options:

• Live Chat Support: Available 24/7 through both the website and Android app
• Technical Support: corp-app@streamprime.co.uk