Georgia is an ambitious young woman and the manager of the high-end hotel, which attracts guests of all kinds—including heartbroken singles, an infamous pop star, and a European ex-prince who recently abdicated his throne — all looking to escape from their everyday lives and come to the hotel as a sanctuary during the holiday season. Georgia’s work and personal life become entangled when she is caught between the charming hotel chef Luke and the sophisticated ex-prince staying at the hotel, Prince Raymond. The storylines of Georgia and the hotel’s eclectic guests twist, turn, and come together, as they unexpectedly find friendship, love, and inspiration.
After returning to her hometown of Ornaments as a big city news reporter, she faces the demon of her past following a simple typo in her letter to Santa, a harmless mistake that summoned Satan to kill her parents.