Chechnyan War veteran Alexei Volkovoy (aka Volk) is a brutal gangster in Russia's underworld as well as a covert agent for the Russian military. Think of him as the Russian Jason Bourne.
Moscow. High rise. Here, on the 12th floor, is the office of the call center "Online Store for Adults". One morning, twelve people who are in the office suddenly find out that there is a bomb in the room. The voices of the unknowns who introduced themselves as Dad and Mom threaten to blow it up at any time if the hostages do not follow their instructions. While the countdown is going on, they will have to experience the absolute power of invisible sadists and learn something about each other’s life that they did not even suspect.