Account Support Policy

We’re Here to Help  

StreamPrime.co.uk is committed to providing timely and effective support to ensure the best user experience.  

Support Management  
Our support services are managed by Heinz MS, located in Atlanta, Georgia, USA, to deliver reliable assistance tailored to your needs.  

Support Channels  

Live Chat: Available for quick assistance with a response time of 3-15 minutes.  

Email Support: For more detailed inquiries, reach us via email at corp-app@streamprime.co.uk, with a response time of 6-24 hours.  

Common Account Support Topics  

Password resets and account recovery.  

Billing inquiries and subscription management.  

Resolving streaming or technical issues.  

To ensure a seamless experience for users worldwide, StreamPrime.co.uk processes payments in USD. Payments at StreamPrime.co.uk are collected by Baggins, our parent company, which is part of Gerizon UK.  

We strive to deliver prompt and efficient support. For the fastest assistance, our live chat feature is your best option.